This episode will delve into the human side of the sales and marketing industry, emphasizing the critical role of empathy in management and its impact on team success. We'll explore the challenges faced by SDRs, marketing managers, and sales reps, focusing on the importance of remaining calm, humble, and focused in high-pressure environments. The discussion will also cover the nuances of the industry's evolution pre and post-Covid, examining shifts in hiring patterns and team dynamics. Through this conversation, we aim to highlight that a person's worth extends beyond their job title, and how empathetic leadership can lead to more resilient and successful teams.